Record Retrieval

Products in the Record Retrieval family provide on-demand access to longitudinal health records across national networks and connected sources.

Products

• Patient360 aggregates a complete patient record by issuing queries across Carequality, CommonWell, eHealth Exchange, TEFCA, and other connected networks.
• Patient Chart Viewer displays the aggregated patient record stored in the FHIR core and can be embedded in an EHR or portal using SMART on FHIR or an iFrame.
• Individual Access Service (IAS) enables token-based identity verification to support accurate, consumer-directed record retrieval.

Record retrieval primarily uses asynchronous FHIR R4 workflows, where results are processed and delivered after network queries complete. Synchronous retrieval is supported for legacy systems, smaller datasets, or testing scenarios. Bulk or scheduled transfers can be performed using the $export operation.

Typical Clients

Typical clients include EHR vendors, digital health platforms, telehealth providers, and analytics teams that require comprehensive patient histories for care coordination or quality reporting.

Common Use Cases

• A telehealth platform retrieves a patient’s record through a direct API integration to populate a visit summary.
• An EHR embeds Patient360 using a SMART on FHIR iFrame to display external records alongside local data.
• A consumer-facing application enables patients to retrieve their own records for identity proofing using IAS.

Subscription Services

The Subscription Services family delivers real-time clinical event notifications and continuous data updates through FHIR Subscription or HL7 v2 messaging.

Products

• Clinical Alerts sends encounter notifications after a clinical document is retrieved from a connected network. Each alert can include curated FHIR resources or synthetic HL7 v2 ADT messages.
• ADT Notifications provides near-real-time admission, discharge, and transfer alerts directly from hospital HL7 v2 ADT message feeds, with optional conversion to FHIR resources.

Typical Clients

Typical clients include care management organizations, population health vendors, regional health information exchanges (HIEs), large health systems, EHR channel partners, and provider groups that need immediate notification of patient admissions, discharges, or other clinical events.

Common Use Cases

• A care management organization monitors hospital admissions across multiple facilities and triggers patient outreach workflows.
• A chronic disease management application receives automatic updates when new lab results are available.
• An EHR integration displays notifications directly in the clinician’s workflow to improve awareness of patient activity.

Orders and Results

The Orders and Results family supports electronic ordering of diagnostic tests and retrieval of structured results from national and regional laboratories.

Products

Lab Network enables organizations to place electronic lab orders and retrieve normalized results that flow into the FHIR core, where they can trigger Clinical Alerts or be accessed through Patient360.

Typical Clients

Typical clients include multi-hospital networks, enterprise EHR implementers, virtual care providers, diagnostic service companies, and health systems seeking a single interface for multi-lab ordering and results delivery.

Common Use Cases

• A virtual care provider uses direct API integration to place orders and retrieve results, streamlining patient visits.
• An EHR incorporates Lab Network services so clinicians can order tests and view results without managing multiple lab interfaces.

Cross-Solution Workflows

Health Gorilla’s modular products can be combined to support more advanced interoperability and automation scenarios. Because all products share the same FHIR core and patient-matching services, workflows can span multiple solution families without additional configuration or trust establishment.